Software
Inn-360™ Asset and Experience Software
Software Designed by Hotel People, for Hotel People
Inn-360™ Hotel Operations Management, Reimagined
Inn-360™ is a powerful yet intuitive hotel operations platform designed by hotel professionals for hotel professionals. Whether you’re using a desktop computer, tablet, smartphone, or wearable device, you’ll enjoy the same seamless, consistent user experience across every platform. Learn it once, and you’re ready to work from anywhere.
Find Anything—Instantly
One of Inn-360’s most powerful features is its intelligent Free-Flow Search capability.
Forget complicated filters and database queries. Simply enter a word, phrase, room number, asset, employee, or service type, and Inn-360 instantly searches your entire operation to deliver the information you need.
Need a report showing every HVAC work order for fourth-floor guest rooms between January and April? Just enter your search criteria, and Inn-360 generates the results in seconds—ready to view, print, or export.
Less searching. More solving.
Designed Around the Way Hotels Actually Work
After more than 40 years in the hospitality industry, we’ve learned that the best software doesn’t overwhelm users with unnecessary complexity—it helps them work smarter.
That’s why Inn-360 focuses on speed, simplicity, and efficiency. Every feature has been designed to streamline daily operations, improve communication between departments, and provide managers with the information they need to make informed decisions.
From engineering and housekeeping to inspections, preventive maintenance, asset management, and reporting, Inn-360 keeps your entire operation connected in one easy-to-use platform.
The Future of Hotel Operations
Inn-360 isn’t bloated with features you’ll never use. It’s a purpose-built solution that delivers the tools hotel teams need—when they need them.
Fast. Intuitive. Powerful.
Inn-360™ gives your staff more time serving guests and less time managing software.
Inn-360™ Features:
- Free-form Searching: Perform multi-conditional searches across all fields without complex queries.
- Spreadsheet Import/Export: Easily transfer data in and out of spreadsheets.
- Customizable Checklists & Inspections: Tailor checklists and room inspections to your needs.
- Customizable Questionnaires: Design inspection forms specific to your requirements.
- PDF Generation: Quickly create PDFs of reports or data.
- Work Orders via Text/Email: Send work orders directly to employees via text or email.
- Mobile Work Orders: Generate work orders on the fly from any device—phone, tablet, or PC.
Why Choose Inn-360™?
Efficient Work Order Management:
Have you ever noticed a repair issue in a room and had to wait until you returned to the office to submit a work order? With inn-360™, you can create and submit work orders directly from the room using your phone—eliminating delays and reducing errors. This improves productivity and results in significant cost savings.
Modules:
Front Desk:
- Guest Requests Dispatched to Servicing Agent
- Shuttle Logs and Maintenance
- Laundry Valet, Valet Parking
- Guest Package and Luggage Management
- Dashboard and Guest Follow-up
Housekeeping:
- Maintenance Requests
- Customizable Room Inspections (graded pass/fail)
- Lost and Found Management
- Product Inventory
- Work Orders, Reports, and Charts
- Dashboard for tracking
Engineering:
- Equipment Maintenance
- Room PM (Preventative Maintenance)
- Call Type and Room Call Trending
- Shuttle Maintenance
- Vendor List and Work Orders
Executive:
- Room and Employee History
- Past 7- and 30-Day Snapshots
- Room Inspection Failures by Employee or Supervisor
- Contract and Permit Tracking
Security:
- Parking Permits and Key Log (with E-signatures)
- Security Call Log (with photos)
- Vendor List and Dashboard
Shipping & Receiving:
- In-house Inbound and Outbound Package Tracking
- Tracking number lookup
- Bar code and QR code scanning
Apex-360™: Enterprise Visibility for Multi-Property Hotel Management
Managing multiple hotels shouldn’t require waiting for reports or logging into separate systems. Apex-360 was developed as the perfect companion to Inn-360, giving management companies, ownership groups, and regional managers a single, real-time view of every property they oversee.
With Apex-360™, you can instantly compare key performance metrics across individual properties, regions, or your entire portfolio, including:
- Room inspection scores
- Work order call types and trends
- Housekeeping service requests
- Preventive maintenance performance
- Equipment inventory
- And much more—all updated in real time.
Instead of waiting for each property to submit reports, Apex-360 puts the information at your fingertips with just a few clicks.
Turn Data Into Action
Imagine noticing an unusually high number of HVAC service calls at two different hotels. Rather than spending hours gathering information, you simply drill down into each property’s equipment inventory in Inn-360 and discover that both hotels purchased the same HVAC units from the same distributor.
Within minutes, you’ve identified a potential portfolio-wide issue—without leaving your desk.
Built for Today’s Hotel Professionals
Of course, hotel professionals aren’t always sitting behind a desk.
That’s why Apex-360 and Inn-360 are fully cloud-based and accessible anywhere there’s an internet connection. Whether you’re traveling between properties, flying across the country, riding a train, or cheering at your child’s little league game, your entire portfolio is always within reach.
Designed by hotel professionals for hotel professionals, our software gives you the flexibility to manage your business wherever business takes you.
See the Big Picture
Managing multiple properties can make it difficult to recognize trends, identify recurring issues, and compare performance across your portfolio.
Apex-360 was built to solve that challenge by bringing all of your critical operational data into one easy-to-use dashboard. With enterprise-level visibility, real-time analytics, and seamless integration with Inn-360, you can make faster, smarter decisions that improve operational efficiency and help every property perform at its best.